Marginal note:Regulations — activities
385.252 The Governor in Council may make regulations respecting any matters involving a retail association’s dealings, or its employees’ or representatives’ dealings, with customers or the public, including
(a) what a retail association may or may not do in carrying out any of the activities in which it is permitted to engage, or in providing any of the services that it may provide, under paragraph 375.1(1)(a) and subparagraphs 376(1)(i)(i) to (iii) and any ancillary, related or incidental activities or services; and
(b) the time and place at which and the form and manner in which any of those activities are to be carried out or any of those services are to be provided.
- 2009, c. 2, s. 278;
- 2012, c. 5, s. 115.
Marginal note:Regulations re customer information
385.26 The Governor in Council may make regulations
(a) requiring a retail association to establish procedures regarding the collection, retention, use and disclosure of any information about its customers or any class of customers;
(b) requiring a retail association to establish procedures for dealing with complaints made by a customer about the collection, retention, use or disclosure of information about the customer;
(c) respecting the disclosure by a retail association of information relating to the procedures referred to in paragraphs (a) and (b);
(d) requiring a retail association to designate the officers and employees of the association who are responsible for
(i) implementing the procedures referred to in paragraph (b), and
(ii) receiving and dealing with complaints made by a customer of the association about the collection, retention, use or disclosure of information about the customer;
(e) requiring a retail association to report information relating to
(i) complaints made by customers of the association about the collection, retention, use or disclosure of information, and
(ii) the actions taken by the association to deal with the complaints; and
(f) defining “information”, “collection” and “retention” for the purposes of paragraphs (a) to (e) and the regulations made under those paragraphs.
- 2001, c. 9, s. 313.
Marginal note:Notice of branch closure
385.27 (1) Subject to regulations made under subsection (5), a member association with a branch in Canada at which it, through a natural person, opens retail deposit accounts and disburses cash to customers, shall give notice in accordance with those regulations before closing that branch or having it cease to carry on either of those activities.
Marginal note:Pre-closure meeting
(2) After notice is given but before the branch is closed or ceases to carry on the activities, the Commissioner shall, in prescribed situations, require the member association to convene and hold a meeting between representatives of the member association, representatives of the Agency and interested parties in the vicinity of the branch in order to exchange views about the closing or cessation of activities, including, but not limited to, alternative service delivery by the member association and measures to help the branch’s customers adjust to the closing or cessation of activities.
Marginal note:Meeting details
(3) The Commissioner may establish rules for convening a meeting referred to in subsection (2) and for its conduct.
Marginal note:Not statutory instruments
(4) The Statutory Instruments Act does not apply to rules established under subsection (3).
(5) The Governor in Council may make regulations prescribing
(a) the time and place at which and the form and manner in which notice shall be given under subsection (1), the persons to whom it shall be given and the information to be included, the time, place, form and manner being permitted to vary according to circumstances specified in the regulations;
(b) circumstances in which a member association is not required to give notice under subsection (1), circumstances in which the Commissioner may exempt a member association from the requirement to give notice under that subsection, and circumstances in which the Commissioner may vary the time and place at which and the form and manner in which notice is required to be given under any regulation made under paragraph (a); and
(c) circumstances in which a meeting may be convened under subsection (2).
- 2001, c. 9, s. 313;
- 2007, c. 6, s. 169;
- 2012, c. 5, s. 116.
- Date modified: