Undeliverable and Redirected Mail Regulations (C.R.C., c. 1298)

Regulations are current to 2014-04-02 and last amended on 2010-12-03. Previous Versions

HANDLING PROCEDURE

  •  (1) Subject to subsection (2), undeliverable mail that bears the return address of the sender on its cover shall

    • (a) if the address of the sender is in Canada, be returned to the sender by the Corporation; and

    • (b) if the address of the sender is outside Canada, be handled pursuant to section 15.

  • (2) If an item of undeliverable mail is incentive letter mail as defined in the Canada Postal Guide, addressed admail, publications mail or advertising or promotional matter addressed to householders and bears on its cover the return address of a sender in Canada, it must be handled in a manner set out in the Canada Postal Guide, as it read on June 1, 2010.

  • SOR/88-442, s. 6;
  • SOR/88-622, s. 3;
  • SOR/90-803, s. 3;
  • SOR/91-638, s. 4;
  • SOR/2003-376, s. 2;
  • SOR/2003-382, s. 11(F);
  • SOR/2008-285, s. 4;
  • SOR/2010-289, s. 4.

 Undeliverable mail that cannot be redirected or returned to the sender owing to an insufficient or incorrect address on the cover of the mail shall be sent to the appropriate regional undeliverable mail office and

  • (a) opened to determine whether it contains the address of the sender or addressee, in the case of mail posted in Canada; or

  • (b) handled pursuant to section 15, in the case of mail posted elsewhere than in Canada.

HANDLING PROCEDURE FOR DOMESTIC UNDELIVERABLE MAIL

  •  (1) Subject to subsection (2), undeliverable mail that is opened pursuant to section 11 and found to contain the address of the sender or addressee in Canada shall be placed under separate cover and returned to the sender or forwarded to the addressee.

  • (2) If an item of undeliverable mail that is opened under section 11 is incentive letter mail as defined in the Canada Postal Guide, addressed admail, publications mail or advertising or promotional matter addressed to householders, it must be handled in a manner set out in the Canada Postal Guide, as it read on June 1, 2010.

  • SOR/88-442, s. 7;
  • SOR/88-622, s. 4;
  • SOR/90-803, s. 4;
  • SOR/91-638, s. 5;
  • SOR/2003-376, s. 3;
  • SOR/2003-382, s. 11(F);
  • SOR/2008-285, s. 5;
  • SOR/2010-289, s. 5.

 Where undeliverable mail, opened pursuant to section 11, does not contain sufficient information to permit the mail to be returned to the sender or forwarded to the addressee, it shall be handled as follows:

  • (a) mail with no obvious value shall be destroyed;

  • (b) where the mail contains cash, the cash shall be deposited to the credit of the Canada Post Corporation;

  • (c) subject to paragraph (d), where the mail contains merchandise, the merchandise shall be sold or otherwise disposed of in a manner approved by the Canada Post Corporation and the proceeds of such disposition shall be deposited to the credit of the Canada Post Corporation; and

  • (d) where the disposition of merchandise in accordance with paragraph (c) would be contrary to any law of Canada or of any province or where, in the opinion of the Canada Post Corporation, the merchandise is dangerous or is of an immoral or indecent character, the merchandise shall be disposed of in a manner approved by the Canada Post Corporation.

  • SOR/81-841, s. 1;
  • SOR/82-347, s. 1.