Marginal note:Communicating with the Division

2. All communication with the Division must be directed to the registry office specified by the Division.

Marginal note:Providing Personal Information Form to claimant

• 3. (1) As soon as a claim for refugee protection is referred to the Division, or as soon as possible after it is deemed to be referred, an officer must provide a Personal Information Form to the claimant.

• Marginal note:Providing information and documents to the Division

  (2) After providing the Personal Information Form, the officer must without delay provide to the Division

  • (a) a written statement of how and when the form was provided to the claimant;

  • (b) the information required by Schedule 2; and

  • (c) a copy of any identity or travel documents of the claimant and of any other relevant documents that are in the possession of the officer.

Marginal note:Claimant’s contact information

• 4. (1) The claimant must provide the claimant’s contact information in writing to the Division and the Minister.

• Marginal note:Time limit

  (2) The claimant’s contact information must be received no later than 10 days after the claimant received the Personal Information Form.

• Marginal note:Change to contact information

  (3) If the claimant’s contact information changes, the claimant must without delay provide the changes in writing to the Division and the Minister.

• Marginal note:Claimant’s counsel

  (4) A claimant who is represented by counsel must, on obtaining counsel, provide the counsel’s contact information in writing to the Division and the Minister. If that information changes, the claimant must without delay provide the changes in writing to the Division and the Minister.

Marginal note:Personal Information Form

• 5. (1) The claimant must complete the Personal Information Form and sign and date the included declaration that states that

  • (a) the information given by the claimant is complete, true and correct; and

  • (b) the claimant knows that the declaration is of the same force and effect as if made under oath.

• Marginal note:Form completed without interpreter

  (2) If the claimant completes the Personal Information Form without an interpreter, the claimant must also sign and date the included declaration that states that the claimant can read the language of the form and understands what information is requested.

• Marginal note:Interpreter’s declaration

  (3) If the claimant completes the Personal Information Form with an interpreter, the interpreter must sign and date the included declaration that states

  • (a) the interpreter is proficient in the languages or dialects used, and was able to communicate fully with the claimant;

  • (b) the completed form and all attached documents were interpreted to the claimant; and

  • (c) the claimant assured the interpreter that the claimant understood what was interpreted.