Official Languages (Communications with and Services to the Public) Regulations (SOR/92-48)

Regulations are current to 2014-08-05 and last amended on 2007-07-31. Previous Versions

PART IINATURE OF THE OFFICE

Health, Safety and Security of the Public

 For the purposes of paragraph 24(1)(a) of the Act, the circumstances that relate to the health, safety or security of members of the public are the following:

  • (a) where an office or facility of a federal institution provides emergency services, including first aid services, in a clinic or health care unit at an airport, railway station or ferry terminal;

  • (b) where an office or facility of a federal institution uses signage that includes words or standardized public announcements regarding health, safety or security in respect of

    • (i) passengers on aircraft, trains or ferries,

    • (ii) members of the public at airports, railway stations or ferry terminals, or

    • (iii) members of the public in or on the grounds of federal buildings; and

  • (c) where an office or facility of a federal institution uses written notices or signage that includes words for alerting the public to hazards of a radioactive, explosive, chemical, biological or environmental nature or to other hazards of a similar nature.

Location of the Office

 For the purposes of paragraph 24(1)(a) of the Act, the circumstances that relate to the location of an office or facility of a federal institution are the following:

  • (a) where the office or facility is located in a park as defined in the National Parks Act or on land set aside as a National Historic Park in accordance with Part II of that Act and the office or facility does not provide the services referred to in paragraph (b);

  • (b) where the office or facility is located in a park or on land referred to in paragraph (a), the office or facility is one of two or more offices or facilities in the park or on the land that provide the services of a post office and those services are not available in both official languages at at least one of those offices or facilities;

  • (c) where the office or facility is located in such proximity to a park or land referred to in paragraph (a) that it provides specific services for visitors to the park or land and those services are not available in that park or on that land;

  • (d) where the office or facility is located in the Yukon Territory, serves the public generally and, of all offices or facilities of the institution in the Yukon Territory, is the office or facility at which over a year there is the greatest number of persons using the French language to request services; and

  • (e) where the office or facility is located in the Northwest Territories, serves the public generally and, of all offices or facilities of the institution in the Northwest Territories, is the office or facility at which over a year there is the greatest number of persons using the French language to request services.

National or International Mandate of the Office

 For the purposes of paragraph 24(1)(a) of the Act, the circumstances that relate to the national or international mandate of an office of a federal institution are the following:

  • (a) where the office is a diplomatic mission or consular post;

  • (b) where the office is responsible for organizing or hosting an exposition, fair, exhibition, competition or game of national or international scope that is open to the public;

  • (c) where the office participates in an event referred to in paragraph (b);

  • (d) where the office is located in a province at a place of entry into Canada and is, of all offices located at a place of entry in that province, the office that in a year provides immigration services to the greatest number of persons seeking to come into Canada; and

  • (e) where the office provides services other than immigration services and is located in a province at a place of entry into Canada, other than an airport, that is the place of entry, other than an airport, where in that province the greatest number of persons come into Canada in a year.