EMPLOYEES AND CONTRACTORS WHO HANDLE MOBILITY AIDS

 Every carrier shall ensure that, consistent with its type of operation, all employees and contractors of the carrier who may be required to handle mobility aids receive the training described in section 4 and a level of training appropriate to the requirements of their function in the following areas:

  • (a) different types of mobility aids;

  • (b) requirements, limitations and procedures for securing, carrying and stowing mobility aids in the passenger compartment of a vehicle; and

  • (c) proper methods of carrying and stowing mobility aids in the baggage compartment of a vehicle, including the disassembling, packaging, unpackaging and assembling of the mobility aids.

EMPLOYEES AND CONTRACTORS WHO ASSIST WITH  SPECIAL EQUIPMENT OR AIDS

 Every carrier shall ensure that, consistent with its type of operation, all employees and contractors of the carrier who may be required to assist with special equipment or aids receive the training described in section 4 and a level of training appropriate to the requirements of their function in the following areas:

  • (a) telephone devices for persons who are deaf or hard of hearing, electronic signage, and audio or video equipment;

  • (b) mechanical lifts, ramps and other level-change devices; and

  • (c) on-board oxygen, on-board electrical supply, connection of auxiliary respirator systems and installation of stretchers.

TIME LIMIT FOR COMPLETION OF TRAINING

 Every carrier and terminal operator shall ensure that all employees and contractors of the carrier or terminal operator who are required by these Regulations to receive training complete their initial training within 60 days after the commencement of their duties.

 Every carrier and terminal operator shall ensure that all employees and contractors of the carrier or terminal operator receive periodic refresher training sessions appropriate to the requirements of their function.

 Every carrier and terminal operator shall keep its training program current by incorporating, at the earliest opportunity, any new information on procedures and services offered or any specific technologies introduced by the carrier or terminal operator to assist persons with disabilities.

TRAINING PROGRAM DESCRIPTION

 Every carrier and terminal operator shall keep available for inspection by the Agency and the general public a copy of its current training program prepared in the form set out in the schedule and containing the information required therein.