SCHEDULE

(Section 11)

DESCRIPTION OF TRAINING PROGRAM

(Corporate name, address and nature of business of carrier or terminal operator)

Date:
1.Name and title of person responsible for managing the training program within the organization.
2.Target group of the training program (specify):
(a)employees and contractors who interact with the public;
(b)employees and contractors who provide physical assistance;
(c)employees and contractors who handle mobility aids;
(d)employees and contractors who assist with special equipment or aids.
3.List of the occupational categories of the organization’s employees and contractors required to receive training.
4.Subject matter covered in the training program.
5.Principal teaching methods and types of educational and support materials used in the training program.
6.Number of hours of training provided in the initial training program.
7.Average period between the beginning of employment and the initial training.
8.Frequency, nature and number of hours of refresher training sessions required.
9.Qualifications and title of the person who provides the initial training and refresher training sessions.
10.Where a person with a disability is involved in the training program, the nature of the involvement.
11.Means used by the organization to ensure that employees receive a level of training appropriate to the requirements of their function.
12.The recording and monitoring of the completion of the initial training and each refresher training session.
13.Where the organization uses contractors, the means used to ensure that the contractors receive a level of training appropriate to the requirements of their function.
(Signature, name and title of authorized officer or agent)