Canadian Aviation Regulations (SOR/96-433)

Regulations are current to 2015-07-09 and last amended on 2014-11-28. Previous Versions

Flight Attendants

 The component of the training program for flight attendants shall include the following elements:

  • (a) the roles and responsibilities of the private operator and crew members;

  • (b) the coordination of crew member duties and crew resource management;

  • (c) aircraft communications systems and communication procedures in normal, abnormal and emergency conditions;

  • (d) the content of the briefings given to passengers and crew members;

  • (e) cabin and passenger safety checks;

  • (f) aircraft surface contamination procedures;

  • (g) procedures relating to passengers requiring special treatment;

  • (h) requirements and procedures relating to seats and restraint systems for passengers and crew members;

  • (i) procedures for accepting and stowing carry-on baggage, and any applicable restrictions;

  • (j) policies and procedures relating to the use of portable electronic devices;

  • (k) procedures for fuelling with passengers on board;

  • (l) procedures relating to passenger service when the aircraft is on the ground;

  • (m) safety procedures relating to take-offs, landings and aircraft movements on the surface;

  • (n) safety procedures relating to the embarkation and disembarkation of passengers and their movement on the apron;

  • (o) procedures relating to passenger and crew member safety during periods of in-flight turbulence;

  • (p) procedures for entering the flight deck and for serving beverages and meals to flight crew members;

  • (q) procedures for dealing with the incapacitation of a crew member;

  • (r) the location and operation of, and any safety instructions relating to, the various types of cabin exits and the flight deck escape routes;

  • (s) the operation of cabin systems and of safety and emergency equipment by flight attendants in normal and abnormal conditions;

  • (t) the actions to be taken with respect to the equipment identified on the minimum equipment list and intended for use by flight attendants;

  • (u) the actions to be taken in the event of fumes or smoke in the cabin and to prevent fumes or smoke in the vicinity of the aircraft from entering the cabin;

  • (v) fire detection, fire-fighting systems and fire-fighting procedures;

  • (w) procedures in the event of loss of cabin pressurization;

  • (x) how to identify the need for administering supplemental oxygen, and procedures for administering the oxygen;

  • (y) procedures for the evacuation of passengers and crew members; and

  • (z) training that includes the performance of the following emergency procedures:

    • (i) the use of the public address and interphone systems,

    • (ii) the briefing of passengers,

    • (iii) the operation and use of the emergency exits on each type of aircraft to which the flight attendant will be assigned,

    • (iv) emergency evacuation procedures,

    • (v) if the flight attendants will be assigned to an aircraft equipped with life preservers, the donning and inflation of life preservers,

    • (vi) if the flight attendants will be assigned to an aircraft equipped with an evacuation slide, the identification of the location of the manual inflation handle and the disconnect handle, and an evacuation using the slide,

    • (vii) if the flight attendants will be assigned to an aircraft equipped with either first aid oxygen equipment or portable oxygen equipment, the operation and use of that equipment,

    • (viii) if the flight attendants will be assigned to an aircraft equipped with life rafts, the removal of life rafts from the stowage compartment and the deployment, inflation and boarding of life rafts, and

    • (ix) fire fighting, including the use of a fire extinguisher on an actual fire.

  • SOR/2014-131, s. 18.