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(b) make its services as an external complaints body available across Canada in both official languages and offer those services free of charge to persons who make complaints to it;
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(d) accept as a member any bank or authorized foreign bank that makes a request to it for membership;
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(l) make a final written recommendation to the parties no later than 120 days after the day on which the information that it requires to deal with the complaint, as set out in its terms of reference and procedures, is complete;
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(m) consult at least once a year with its members, and with persons who have made complaints to it since the previous consultation, with respect to the discharge of its functions and performance of its activities as an external complaints body;
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(n) submit an annual report to the Commissioner on the discharge of its functions and performance of its activities as an external complaints body, which includes
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(p) submit every five years to an evaluation of the discharge of its functions and performance of its activities as an external complaints body that is conducted by a third party in accordance with terms of reference established by the body corporate in consultation with the Commissioner; and
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(q) make information available to the public about
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(ii) the terms of reference that govern its functions and activities as an external complaints body,
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(iii) all sources of funding for its functions and activities as an external complaints body, including the fees charged to each of its members for its services and the method of calculating those fees, and
