Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations (SOR/2013-48)

Regulations are current to 2019-08-15 and last amended on 2013-09-02. Previous Versions

PART 2External Complaints Bodies (continued)

Marginal note:Information relating to external complaints body

  •  (1) A bank or an authorized foreign bank must display and make available to the public at all of its branches and points of service where products or services are offered in Canada, and on every website through which products or services are offered in Canada, copies of a written statement disclosing the name of the external complaints body of which it is a member and with which it must cooperate and the contact information for that body.

  • Definition of point of service

    (2) In this section, point of service means a physical location to which the public has access and at which a bank or an authorized foreign bank carries on business with the public and opens or initiates the opening of retail deposit accounts through natural persons in Canada.

Marginal note:Information relating to complaints

 A bank or an authorized foreign bank must provide the external complaints body of which it is a member with all information in its possession or control that relates to a complaint without delay after the external complaints body notifies it that the complaint has been received in respect of it.

Marginal note:Notice of transfer of membership

 A bank or an authorized foreign bank must give the Commissioner and the external complaints body of which it is a member written notice of a request, or an intention to make a request, to become a member of another external complaints body at least 90 days before the day on which it becomes a member of that other body.

PART 3Obligation Regarding Information

Marginal note:Language

 All information that is provided under these Regulations by a body corporate, a bank or an authorized foreign bank must be in language that is clear, simple and not misleading.

Repeals

 [Repeal]

 [Repeal]

Coming into Force

Marginal note:September 2, 2013

 These Regulations come into force on September 2, 2013.

 
Date modified: