Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations
Version of section 9 from 2013-09-02 to 2020-03-15:
Marginal note:Information relating to complaints
9 A bank or an authorized foreign bank must provide the external complaints body of which it is a member with all information in its possession or control that relates to a complaint without delay after the external complaints body notifies it that the complaint has been received in respect of it.
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