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Canadian Computer Reservation Systems (CRS) Regulations (SOR/95-275)

Regulations are current to 2019-11-19 and last amended on 2009-06-04. Previous Versions

Obligations of Subscribers (continued)

 In any direct oral communication with a consumer concerning a flight that is part of a code-sharing arrangement or long-term wet lease, a subscriber shall

  • (a) inform the consumer, before booking transportation, that the transporting carrier is not the carrier whose designator code will appear on the ticket and shall identify the transporting carrier; and

  • (b) at the time of sale, provide the consumer with written notice of the carrier that will be operating the service or segment of an itinerary.

 When a transaction between a subscriber and a consumer takes place in an alternative communications medium where there is no oral exchange or written record, the subscriber may maintain evidence of having met the requirements of section 29 by including a notation in the passenger name record (PNR) that the information was communicated to the consumer.

Prohibitions

 No carrier shall require, directly or indirectly, a subscriber or potential subscriber to use a system as a condition for obtaining any benefit, commission, rebate, discount or other incentive for the sale of, or as a condition for obtaining access to, air services provided by it or its affiliates.

 No system vendor operating in Canada shall use its sales force responsible for marketing the system to promote, directly or indirectly, any carrier to subscribers.

 No carrier shall use its sales force responsible for marketing its air services in Canada to promote, directly or indirectly, any system or system vendor to subscribers.

 No member of a sales force responsible for marketing a system of a system vendor and no member of a sales force responsible for marketing the air services of a carrier shall make or participate in joint marketing calls or presentations to subscribers.

 [Repealed, SOR/2004-91, s. 17]

Order Requiring Equivalent Treatment

 Where the Minister of Transport is of the opinion that the treatment given to Canadian participating carriers by a system vendor operating in a foreign country is not equivalent to the treatment given to foreign participating carriers with regard to any matter contained in these Regulations, the Minister may, by order, require all system vendors operating in Canada to treat carriers of the foreign country in a manner that is equivalent to the treatment given to Canadian participating carriers in that foreign country.

 
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