Undeliverable and Redirected Mail Regulations

12 (1) Subject to subsection (2), undeliverable mail that is opened pursuant to section 11 and found to contain the address of the sender or addressee in Canada shall be placed under separate cover and returned to the sender or forwarded to the addressee.

(2) If an item of undeliverable mail that is opened under section 11 is incentive letter mail as defined in the Canada Postal Guide, addressed admail, publications mail or advertising or promotional matter addressed to householders, it must be handled in a manner set out in the Canada Postal Guide, as it read on June 1, 2010.