Complaint Information (Retail Associations) Regulations
SOR/2001-374
COOPERATIVE CREDIT ASSOCIATIONS ACT
Registration 2001-10-04
Complaint Information (Retail Associations) Regulations
P.C. 2001-1745 2001-10-04
Her Excellency the Governor General in Council, on the recommendation of the Minister of Finance, pursuant to section 463Footnote a of the Cooperative Credit Associations ActFootnote b, hereby makes the annexed Complaint Information (Retail Associations) Regulations.
Return to footnote aS.C. 2001, c. 9, s. 339
Return to footnote bS.C. 1991, c. 48
Provision of Information
Marginal note:Information to be provided
1 (1) For the purposes of subsection 385.24(1) of the Cooperative Credit Associations Act, the information to be provided is that complaints must be communicated in writing to:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario
K1R 1B9
Marginal note:Manner of providing information
(2) The information referred to in subsection (1) shall be provided by the retail association by means of
(a) a separate written statement; or
(b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Cooperative Credit Associations Act, to be disclosed in respect of a deposit account, an arrangement referred to in subsection 385.18(4) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the retail association under a consumer provision.
Coming into Force
Marginal note:Coming into force
*2 These Regulations come into force on the day on which section 385.24 of the Cooperative Credit Associations Act, as enacted by section 313 of the Financial Consumer Agency of Canada Act, chapter 9 of the Statutes of Canada, 2001, comes into force.
Return to footnote *[Note: Regulations in force October 24, 2001, see SI/2001-102.]
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