Complaint Information (Retail Associations) Regulations

Marginal note:Information to be provided

• 1 (1) For the purposes of subsection 385.24(1) of the Cooperative Credit Associations Act, the information to be provided is that complaints must be communicated in writing to:

  Financial Consumer Agency of Canada

  6th Floor, Enterprise Building

  427 Laurier Ave. West

  Ottawa, Ontario

  K1R 1B9

• Marginal note:Manner of providing information

  (2) The information referred to in subsection (1) shall be provided by the retail association by means of

  • (a) a separate written statement; or

  • (b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Cooperative Credit Associations Act, to be disclosed in respect of a deposit account, an arrangement referred to in subsection 385.18(4) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the retail association under a consumer provision.