Complaint Information (Trust and Loan Companies) Regulations
SOR/2001-375
Registration 2001-10-04
Complaint Information (Trust and Loan Companies) Regulations
P.C. 2001-1746 2001-10-04
Her Excellency the Governor General in Council, on the recommendation of the Minister of Finance, pursuant to section 531Footnote a of the Trust and Loan Companies ActFootnote b, hereby makes the annexed Complaint Information (Trust and Loan Companies) Regulations.
Return to footnote aS.C. 2001, c. 9, s. 569
Return to footnote bS.C. 1991, c. 45
Provision of Information
Marginal note:Information to be provided
1 (1) For the purposes of subsection 442(1) of the Trust and Loan Companies Act, the information to be provided is that complaints must be communicated in writing to:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario
K1R 1B9
Marginal note:Manner of providing information
(2) The information referred to in subsection (1) shall be provided by the company by means of
(a) a separate written statement; or
(b) a statement in a brochure, statement of account or written statement that contains other information that is required, under the Trust and Loan Companies Act, to be disclosed in respect of a deposit account, an arrangement referred to in subsection 438(3) of that Act, a payment, credit or charge card, the cost of borrowing, or any other obligation of the company under a consumer provision.
Repeal
Marginal note:Repeal
2 The Complaint Information (Trust and Loan Companies) RegulationsFootnote 1 are repealed.
Return to footnote 1SOR/92-305
Coming into Force
Marginal note:Coming into force
*3 These Regulations come into force on the day on which section 442 of the Trust and Loan Companies Act, as enacted by subsection 547(1) of the Financial Consumer Agency of Canada Act, chapter 9 of the Statutes of Canada, 2001, comes into force.
Return to footnote *[Note: Regulations in force October 24, 2001, see SI/2001-102.]
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