Air Passenger Protection Regulations (SOR/2019-150)

Marginal note:Tarmac delay obligations

• 8 (1) If a flight is delayed on the tarmac after the doors of the aircraft are closed for take-off or after the flight has landed, the carrier must provide passengers with the following, free of charge:

  • (a) if the aircraft is equipped with lavatories, access to those lavatories in working order;

  • (b) proper ventilation and cooling or heating of the aircraft;

  • (c) if it is feasible to communicate with people outside of the aircraft, the means to do so; and

  • (d) food and drink, in reasonable quantities, taking into account the length of the delay, the time of day and the location of the airport.

• Marginal note:Urgent medical assistance

  (2) If a passenger requires urgent medical assistance while the flight is delayed on the tarmac after the doors of the aircraft are closed for take-off or after the flight has landed, the carrier must facilitate access to that assistance.