Accessible Transportation for Persons with Disabilities Regulations
Marginal note:Bus transportation — services
36 (1) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, provide the following services:
(a) if the bus is not equipped with a washroom that accommodates a person using a mobility aid and any support person, stopping the bus, at least every two and a half hours, at a rest stop with such a washroom or at a rest stop chosen by the person under paragraph 54(2)(b);
(b) allowing the person an adequate amount of time to use washrooms at rest stops, taking into account the additional time that is required for the person to board and disembark from the bus; and
(c) permitting the person to board or disembark at a stop of their choice if the member of personnel who is operating the bus considers it safe to do so and, if not, informing the person of the location of the closest safe stop.
Marginal note:Additional services
(2) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability, provide the following services:
(a) assisting the person with boarding and disembarking at any stops and with their baggage; and
(b) assisting the person to proceed to the curbside zone.
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