Accessible Transportation Planning and Reporting Regulations (SOR/2021-243)

Marginal note:Publication of feedback process

• 9 (1) Subject to subsection (2), a regulated transport entity must, for the purposes of subsection 61(2) of the Act, electronically publish a description of its process for receiving feedback in clear, simple and concise language

  • (a) on the main digital platform that the entity owns, operates or controls and that it uses to communicate information to the public;

  • (b) in a manner that makes the description accessible on the digital platform either directly on the homepage or home screen or by way of a hyperlink from that homepage or home screen;

  • (c) together with its accessibility plan or progress report; and

  • (d) in a format that meets the requirements of Level AA conformance that are set out in the WCAG.

• Marginal note:No public digital platform

  (2) If the regulated transport entity does not use a digital platform to communicate information to the public, it must publish a print copy of the most recent description of its process for receiving feedback, in clear, simple and concise language and, together with its accessibility plan or progress report, display it and in a conspicuous location in the main reception area of each of its publicly accessible business locations.

• Marginal note:Date of publication

  (3) The regulated transport entity must publish the description of its feedback process on the same day that it publishes its accessibility plan.

• Marginal note:Updated feedback process

  (4) If the regulated transport entity updates its feedback process, it must publish an updated description of the process in the manner set out in subsection (1) or (2), as applicable, as soon as feasible.