Canada Deposit Insurance Corporation Deposit Insurance Information By-law

8 (1) A member institution shall display prominently at each of its places of business and at each of its points of service and, on request, provide a depositor or any other person with a copy of

• (a) the register referred to in subsection 7(3), if the register includes the document referred to in section 6; or

• (b) the register referred to in subsection 7(3) together with the document referred to in section 6, if the register does not include that document.

(1.1) If a person commences a transaction at a point of service by electronic means to open an account or to make a deposit with a member institution for a fixed term, the member institution must

• (a) advise the person by electronic means that the documents referred to in subsection (1) are available;

• (b) make those documents available to the person by electronic means; and

• (c) on request, issue those documents to the person by electronic means or by other means.

(1.2) If a person commences a transaction at a point of service with a member institution by telephone or facsimile to open an account or to make a deposit for a fixed term, the member institution must

• (a) advise the person that the documents referred to in subsection (1) are available by making an oral representation, in the case of an oral communication, or in writing, in the case of a communication in writing; and

• (b) on request, issue those documents to the person by electronic or other means.

(2) A member institution may, at the request of any depositor or other person, make representations with respect to any of the matters set out in the document referred to in section 6 and in the register referred to in subsection 7(3).