Canada Occupational Health and Safety Regulations

20.10 (1) The employer shall provide information, instruction and training on the factors that contribute to work place violence that are appropriate to the work place of each employee exposed to work place violence or a risk of work place violence.

(2) The employer shall provide information, instruction and training

• (a) before assigning to an employee any new activity for which a risk of work place violence has been identified;

• (b) when new information on work place violence becomes available; and

• (c) at least every three years.

(3) The information, instruction and training shall include the following:

• (a) the nature and extent of work place violence and how employees may be exposed to it;

• (b) the communication system established by the employer to inform employees about work place violence;

• (c) information on what constitutes work place violence and on the means of identifying the factors that contribute to work place violence;

• (d) the work place violence prevention measures that have been developed under sections 20.3 to 20.6; and

• (e) the employer’s procedures for reporting on work place violence or the risk of work place violence.

(4) At least once every three years and in either of the following circumstances, the employer shall review and update, if necessary, the information, instruction and training provided:

• (a) when there is a change in respect of the risk of work place violence; or

• (b) when new information on the risk of work place violence becomes available.

(5) The employer shall maintain signed records, in paper or electronic form, on the information, instruction and training provided to each employee for a period of two years after the date on which an employee ceases to perform an activity that has a risk of work place violence associated with it.