Natural Health Products Regulations

51 (1) Every manufacturer, packager, labeller, importer and distributor shall

• (a) have a quality assurance person who

  • (i) is responsible for assuring the quality of the natural health product before it is made available for sale, and

  • (ii) has the training, experience and technical knowledge relating to the activity conducted and the requirements of this Part; and

• (b) investigate and record every complaint received in respect of the quality of the natural health product and, if necessary, take corrective action.

(2) Every natural health product shall be manufactured, packaged and labelled using only material that, prior to its use in the activity, has been approved for that use by a quality assurance person.

(3) Every natural health product shall be manufactured, packaged, labelled and stored using methods and procedures that, prior to their implementation, have been approved by a quality assurance person.

(4) Every lot or batch of a natural health product shall be approved by a quality assurance person before it is made available for sale.

(5) Every natural health product that is sold and subsequently returned to its manufacturer, packager, labeller, importer or distributor, as the case may be, shall be approved by a quality assurance person before that natural health product may be made available for resale.