Accessible Transportation for Persons with Disabilities Regulations

Marginal note:Assistance for persons with disabilities

• 216 (1) A terminal operator must, on the request of a person with a disability, provide the following services to the person without delay:

  • (a) assisting the person with their baggage or assisting with a wheelchair, including by providing a wheelchair if needed by the person;

  • (b) assisting the person to proceed between the general public area and the curbside zone; and

  • (c) assisting the person to proceed between the curbside zone and the check-in area or, if there is no check-in area, between the curbside zone and a representative of a carrier.

• Marginal note:Exception

  (2) However, a terminal operator is not required to provide a person with any assistance referred to in subsection (1) if a carrier is already providing that person with that assistance.