Accessible Transportation for Persons with Disabilities Regulations

Marginal note:At least 48 hours

• 32 (1) If a person with a disability makes a request for a service set out in this Part at least 48 hours before the scheduled time of departure, the carrier must provide the service.

• Marginal note:Exceptions

  (2) However, if a person with a disability makes a request for a service referred to in any of paragraphs 35(a), (b), (g), (i) to (l) and (n) to (r) or section 37 or 38 less than 48 hours before the scheduled time of departure, the carrier must provide the service.

• Marginal note:Exception — certain conditions

  (3) Subsection (1) does not apply if

  • (a) a person with a disability makes a request for a service set out in this Part, other than a service referred to in subsection (2), less than 96 hours before the scheduled time of departure;

  • (b) at the time that the request is made, the carrier informs the person that information or documents are required to permit the carrier to assess their request and the person must provide them within 48 hours; and

  • (c) either

    • (i) the person does not provide the information or documents required by the carrier within the period of 48 hours or the information and documents provided are not reasonably sufficient to permit the carrier to assess the request, or

    • (ii) the carrier is not able to complete its assessment of the request within a period of 48 hours because it includes at least one day that is not a business day.

• Marginal note:No advance notice

  (4) Despite subsections (1) and (3), the carrier must make every reasonable effort to provide a service requested by a person with a disability even if the person does not comply with a requirement set out in those subsections.