Accessible Transportation for Persons with Disabilities Regulations

Marginal note:Bus transportation — services

• 36 (1) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability who is using a mobility aid, provide the following services:

  • (a) if the bus is not equipped with a washroom that accommodates a person using a mobility aid and any support person, stopping the bus, at least every two and a half hours, at a rest stop with such a washroom or at a rest stop chosen by the person under paragraph 54(2)(b);

  • (b) allowing the person an adequate amount of time to use washrooms at rest stops, taking into account the additional time that is required for the person to board and disembark from the bus; and

  • (c) permitting the person to board or disembark at a stop of their choice if the member of personnel who is operating the bus considers it safe to do so and, if not, informing the person of the location of the closest safe stop.

• Marginal note:Additional services

  (2) A bus carrier must ensure that members of personnel on board the bus, on the request of a person with a disability, without delay, assist the person with their baggage and provide the following services:

  • (a) assisting the person, at any stops, with boarding and disembarking; and

  • (b) assisting the person to proceed to the stop, including by guiding the person and by assisting with the person’s wheelchair.