Air Transportation Regulations

122 Every tariff shall contain

• (a) the terms and conditions governing the tariff generally, stated in such a way that it is clear as to how the terms and conditions apply to the tolls named in the tariff;

• (b) the tolls, together with the names of the points from and to which or between which the tolls apply, arranged in a simple and systematic manner with, in the case of commodity tolls, goods clearly identified;

• (c) the terms and conditions of carriage, clearly stating the air carrier’s policy in respect of at least the following matters, namely,

  • (i) the carriage of persons with disabilities,

  • (ii) the carriage of children,

  • (iii) unaccompanied minors, including those who are travelling under the carrier’s supervision,

  • (iv) the assignment of seats to children who are under the age of 14 years,

  • (v) failure to operate the service or failure to operate the air service according to schedule,

  • (vi) flight delay,

  • (vii) flight cancellation,

  • (viii) delay on the tarmac,

  • (ix) denial of boarding,

  • (x) the re-routing of passengers,

  • (xi) whether the carrier is bound by the obligations of a large carrier or the obligations of a small carrier that are set out in the Air Passenger Protection Regulations,

  • (xii) refunds for services purchased but not used, whether in whole or in part, either as a result of the client’s unwillingness or inability to continue or the air carrier’s inability to provide the service for any reason,

  • (xiii) ticket reservation, cancellation, confirmation, validity and loss,

  • (xiv) refusal to transport passengers or goods,

  • (xv) method of calculation of charges not specifically set out in the tariff,

  • (xvi) the carriage of baggage including the loss, delay or damaging of baggage,

  • (xvii) the transportation of musical instruments,

  • (xviii) limits of liability respecting passengers and goods,

  • (xix) exclusions from liability respecting passengers and goods,

  • (xx) procedures to be followed, and time limitations, respecting claims, and

  • (xxi) any other terms and conditions deemed under subsection 86.11(4) of the Act to be included in the tariff; and

• (d) a policy respecting the refusal to transport a person who is less than five years old unless that person is accompanied by their parent or a person who is at least 16 years old.