Government of Canada / Gouvernement du Canada
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Bank Act

Version of section 455 from 2003-01-01 to 2007-04-19:

Marginal note:Procedures for dealing with complaints

  •  (1) A bank shall

    • (a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from a bank;

    • (b) designate an officer or employee of the bank to be responsible for implementing those procedures; and

    • (c) designate one or more officers or employees of the bank to receive and deal with those complaints.

  • Marginal note:Procedures to be filed with Commissioner

    (2) A bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).

  • 1991, c. 46, s. 455
  • 1997, c. 15, s. 52
  • 2001, c. 9, s. 120
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