Marginal note:Procedures for dealing with complaints
(a) establish procedures for dealing with complaints made by persons having requested or received products or services from the authorized foreign bank;
(b) designate one of its officers or employees in Canada to be responsible for implementing those procedures; and
(c) designate one or more of its officers or employees in Canada to receive and deal with those complaints.
Marginal note:Procedures to be filed with Commissioner
(2) An authorized foreign bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).
- 1991, c. 46, s. 573
- 1999, c. 28, s. 35
- 2001, c. 9, s. 155
- Date modified: