College of Immigration and Citizenship Consultants Act

Marginal note:Referral to Discipline Committee

• 57 (1) The Complaints Committee may, subject to the regulations, refer a complaint, in whole or in part, to the Discipline Committee.

• Marginal note:Measures if not referred to Discipline Committee

  (2) If the Complaints Committee does not refer the complaint, in whole or in part, to the Discipline Committee, the Complaints Committee must

  • (a) notify the complainant, if any, and the licensee that the complaint was not referred, and provide them with the reasons for the decision;

  • (b) require the licensee to appear before the Complaints Committee to be cautioned, notify the complainant, if any, of the decision and provide the licensee and the complainant with the reasons for the decision; or

  • (c) refer the complaint to a process of dispute resolution, on any conditions specified by the Complaints Committee, if the complainant and the licensee consent.

• Marginal note:If dispute resolution not successful

  (3) If the complaint is referred to a process of dispute resolution and, at the conclusion of the process, the matter is not resolved to the satisfaction of the Complaints Committee, that Committee continues to be seized of the matter.