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Insurance Companies Act

Version of section 604 from 2007-04-20 to 2024-02-06:


Marginal note:Procedures for dealing with complaints

  •  (1) A foreign company shall

    • (a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from the foreign company;

    • (b) designate one of its officers or employees in Canada, or an agent in Canada, to be responsible for implementing those procedures; and

    • (c) designate one or more of its officers or employees in Canada, or agents in Canada, to receive and deal with those complaints.

  • Marginal note:Procedures to be filed with Commissioner

    (2) A foreign company shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).

  • Marginal note:How procedures to be made available

    (3) A foreign company shall make its procedures established under paragraph (1)(a) available

    • (a) on its websites through which products or services are offered in Canada; and

    • (b) in written format to be sent to any person who requests them.

  • Marginal note:Information on contacting Agency

    (4) A foreign company shall also make prescribed information on how to contact the Agency available whenever it makes its procedures established under paragraph (1)(a) available under subsection (3).

  • 1991, c. 47, s. 604
  • 1997, c. 15, s. 311
  • 2001, c. 9, s. 444
  • 2007, c. 6, s. 280

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