Marginal note:Procedures for dealing with complaints
(a) establish procedures for dealing with complaints made by persons having requested or received products or services in Canada from a bank;
(b) designate an officer or employee of the bank to be responsible for implementing those procedures; and
(c) designate one or more officers or employees of the bank to receive and deal with those complaints.
Marginal note:Procedures to be filed with Commissioner
(2) A bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).
- 1991, c. 46, s. 455
- 1997, c. 15, s. 52
- 2001, c. 9, s. 120
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