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Bank Act

Version of section 573 from 2003-01-01 to 2007-04-19:


Marginal note:Procedures for dealing with complaints

  •  (1) An authorized foreign bank shall

    • (a) establish procedures for dealing with complaints made by persons having requested or received products or services from the authorized foreign bank;

    • (b) designate one of its officers or employees in Canada to be responsible for implementing those procedures; and

    • (c) designate one or more of its officers or employees in Canada to receive and deal with those complaints.

  • Marginal note:Procedures to be filed with Commissioner

    (2) An authorized foreign bank shall file with the Commissioner a copy of its procedures established under paragraph (1)(a).

  • 1991, c. 46, s. 573
  • 1999, c. 28, s. 35
  • 2001, c. 9, s. 155
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