Service Fees Act (S.C. 2017, c. 20, s. 451)

Marginal note:Complaints

• 13 (1) An interested person or organization may, within 10 days after the time limit set out in paragraph 12(c) expires, submit a complaint in writing to the responsible authority with respect to the responsible authority’s reply to their representations.

• Marginal note:Establishment of panel

  (2) The responsible authority must, within 30 days after the time limit set out in subsection (1) expires, establish a panel to review all complaints submitted under subsection (1).

• Marginal note:Composition of panel

  (3) The panel is to be composed of the following members:

  • (a) one person selected by the responsible authority;

  • (b) one person selected by all the interested persons and organizations that submitted complaints; and

  • (c) one person selected by the persons selected under paragraphs (a) and (b).

• Marginal note:Selection by responsible authority

  (4) If a selection referred to in paragraph (3)(b) or (c) is not made within the time limit set out in subsection (2), the responsible authority must select a person to be a panel member as soon as feasible.

• Marginal note:Costs

  (5) The responsible authority is responsible for the costs of the panel, including the remuneration and expenses that are payable to the panel members.

• Marginal note:Report

  (6) The panel must issue a report on the complaints within 90 days after the day on which the panel is established. Any recommendations set out in the report are not binding on the responsible authority.

• Marginal note:Extension of time limit

  (7) The responsible authority may, at the request of the panel, extend the time limit set out in subsection (6) by a maximum of 30 days.