Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees (SOR/2022-128)

Marginal note:Errors or omissions

• 30 (1) If a licensee is responsible for an error or omission, in respect of a client’s case, that results or may result in prejudice to the client and that cannot be readily corrected, the licensee must

  • (a) promptly and fully inform the client, the licensee’s professional liability insurer and the Registrar of the error or omission;

  • (b) promptly recommend that the client obtain legal advice concerning any rights that the client may have arising from the error or omission;

  • (c) promptly provide confirmation to the Registrar that the licensee’s professional liability insurer has been informed of the error or omission; and

  • (d) determine if it is appropriate to continue providing immigration or citizenship consulting services to the client.

• Marginal note:Interpretation — liability insurance

  (2) If a licensee is covered by an employer’s liability insurance in respect of the error or omission, the reference in paragraph (1)(a) and (c) to the licensee’s professional liability insurer is to be read as a reference to the employer’s liability insurer.