Disclosure of Charges (Trust and Loan Companies) Regulations

6 Where a company increases a charge applicable to a service referred to in subsection 5(1), the company shall disclose the increase

• (a) with respect to customers to whom a statement of account is provided,

  • (i) by means of a notice in writing provided to the customer at least 30 days before the effective date of the increase, or

  • (ii) where the customer has instructed the company in writing to provide such a notice to another person, by means of a notice in writing provided to that other person at least 30 days before the effective date of the increase; and

• (b) with respect to customers to whom a statement of account is not provided, by means of a notice that is displayed for a period of at least 60 days immediately before the effective date of the increase at each branch of the company where products or services are offered, at each of the company’s points of service and on the company’s websites through which products or services are offered in Canada.