Official Languages (Communications with and Services to the Public) Regulations

7 (1) For the purposes of subsection 23(1) of the Act, there is significant demand for services to the travelling public, other than air traffic control services and related advisory services, from an office or facility of a federal institution in both official languages if the facility is an airport, railway station or ferry terminal or the office is located at an airport, railway station or ferry terminal and at that airport, railway station or ferry terminal over a year at least 5% of the demand from the public for services is in the minority official language.

(2) For the purposes of subsection 23(1) of the Act, there is significant demand for services to the travelling public from an office or facility of a federal institution in an official language where the office or facility provides those services on a route and on that route over a year at least 5 per cent of the demand from the travelling public for services is in that language.

(3) For the purposes of subsection 23(1) of the Act, there is significant demand for services to the travelling public, other than air traffic control services and related advisory services, from an office or facility of a federal institution in both official languages where the facility is an airport or the office is located in an airport and over a year the total number of emplaned and deplaned passengers at that airport is at least 1,000,000.

(4) For the purposes of subsection 23(1) of the Act, there is significant demand for services to the travelling public from an office or facility of a federal institution in both official languages where

• (a) the facility is a railway station that serves the travelling public and

  • (i) is located in a CMA that has at least 5,000 persons of the English or French linguistic minority population, or

  • (ii) is located outside a CMA and within a CSD that has at least 500 persons of the English or French linguistic minority population and the number of those persons is equal to at least 5 per cent of the total population of the CSD;

• (b) the facility is a ferry terminal located in Canada and over a year the total number of arriving and departing passengers at that ferry terminal is at least 100,000;

• (c) the office or facility provides those services on board an aircraft

  • (i) on a route that starts, has an intermediate stop or finishes at an airport located in the National Capital Region, the CMA of Montreal or the City of Moncton or in such proximity to that Region, CMA or City that it primarily serves that Region, CMA or City,

  • (ii) on a route that starts and finishes at airports both of which are located in Ontario, Quebec or New Brunswick, or

  • (iii) on a route that starts and finishes at airports that are located in two of those provinces;

• (d) the office or facility provides those services on board a train

  • (i) on an interprovincial route that starts in, finishes in or passes through Ontario, Quebec or New Brunswick, or

  • (ii) on a route that starts and finishes at railway stations both of which are located in Ontario, Quebec or New Brunswick; or

• (e) the office or facility provides those services on board a ferry on a route on which over a year there are at least 100,000 passengers.

(5) For the purposes of subsection 23(1) of the Act, there is significant demand for services to the travelling public, other than air traffic control services and related advisory services, from an office or facility of a federal institution in both official languages if the office or facility is a train station or airport and is located in a provincial or territorial capital or the office or facility is located in an airport that is located in a provincial or territorial capital.