Access to Information Act

Marginal note:Receipt and investigation of complaints

• 30 (1) Subject to this Act, the Information Commissioner shall receive and investigate complaints

  • (a) from persons who have been refused access to a record requested under this Act or a part thereof;

  • (b) from persons who have been required to pay an amount under section 11 that they consider unreasonable;

  • (c) from persons who have requested access to records in respect of which time limits have been extended pursuant to section 9 where they consider the extension unreasonable;

  • (d) from persons who have not been given access to a record or a part thereof in the official language requested by the person under subsection 12(2), or have not been given access in that language within a period of time that they consider appropriate;

  • (d.1) from persons who have not been given access to a record or a part thereof in an alternative format pursuant to a request made under subsection 12(3), or have not been given such access within a period of time that they consider appropriate;

  • (e) in respect of any publication or bulletin referred to in section 5; or

  • (f) in respect of any other matter relating to requesting or obtaining access to records under this Act.

• Marginal note:Complaints submitted on behalf of complainants

  (2) Nothing in this Act precludes the Information Commissioner from receiving and investigating complaints of a nature described in subsection (1) that are submitted by a person authorized by the complainant to act on behalf of the complainant, and a reference to a complainant in any other section includes a reference to a person so authorized.

• Marginal note:Information Commissioner may initiate complaint

  (3) Where the Information Commissioner is satisfied that there are reasonable grounds to investigate a matter relating to requesting or obtaining access to records under this Act, the Commissioner may initiate a complaint in respect thereof.