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Access to Information Act

Version of section 30 from 2002-12-31 to 2019-06-20:


Marginal note:Receipt and investigation of complaints

  •  (1) Subject to this Act, the Information Commissioner shall receive and investigate complaints

    • (a) from persons who have been refused access to a record requested under this Act or a part thereof;

    • (b) from persons who have been required to pay an amount under section 11 that they consider unreasonable;

    • (c) from persons who have requested access to records in respect of which time limits have been extended pursuant to section 9 where they consider the extension unreasonable;

    • (d) from persons who have not been given access to a record or a part thereof in the official language requested by the person under subsection 12(2), or have not been given access in that language within a period of time that they consider appropriate;

    • (d.1) from persons who have not been given access to a record or a part thereof in an alternative format pursuant to a request made under subsection 12(3), or have not been given such access within a period of time that they consider appropriate;

    • (e) in respect of any publication or bulletin referred to in section 5; or

    • (f) in respect of any other matter relating to requesting or obtaining access to records under this Act.

  • Marginal note:Complaints submitted on behalf of complainants

    (2) Nothing in this Act precludes the Information Commissioner from receiving and investigating complaints of a nature described in subsection (1) that are submitted by a person authorized by the complainant to act on behalf of the complainant, and a reference to a complainant in any other section includes a reference to a person so authorized.

  • Marginal note:Information Commissioner may initiate complaint

    (3) Where the Information Commissioner is satisfied that there are reasonable grounds to investigate a matter relating to requesting or obtaining access to records under this Act, the Commissioner may initiate a complaint in respect thereof.

  • R.S., 1985, c. A-1, s. 30
  • 1992, c. 21, s. 4
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