Bank Act

Marginal note:Information on contacting Agency

• 456 (1) A bank shall, in the prescribed manner, provide a person requesting or receiving a product or service from it with prescribed information on how to contact the Agency if the person has a complaint about a deposit account, an arrangement referred to in subsection 452(3), a payment, credit or charge card, the disclosure of or manner of calculating the cost of borrowing in respect of a loan or about any other obligation of the bank under a consumer provision.

• Marginal note:Report

  (2) The Commissioner shall prepare a report, to be included in the report referred to in section 34 of the Financial Consumer Agency of Canada Act, respecting

  • (a) procedures for dealing with complaints established by banks pursuant to paragraph 455(1)(a); and

  • (b) the number and nature of complaints that have been brought to the attention of the Agency by persons who have requested or received a product or service from a bank.