Government of Canada / Gouvernement du Canada
Symbol of the Government of Canada


Bank Act

Version of section 456 from 2012-05-24 to 2022-06-29:

Marginal note:Information on contacting Agency

  •  (1) A bank shall, in accordance with the regulations, at the prescribed time and place and in the prescribed form and manner, provide a person requesting or receiving a product or service from it with prescribed information on how to contact the Agency if the person has a complaint about a deposit account, an arrangement referred to in subsection 452(3), a payment, credit or charge card, the disclosure of or manner of calculating the cost of borrowing in respect of a loan or about any other obligation of the bank under a consumer provision.

  • Marginal note:Report

    (2) The Commissioner shall prepare a report, to be included in the report referred to in section 34 of the Financial Consumer Agency of Canada Act, respecting

    • (a) procedures for dealing with complaints established by banks pursuant to paragraph 455(1)(a); and

    • (b) the number and nature of complaints that have been brought to the attention of the Agency by persons who have requested or received a product or service from a bank.

  • 1991, c. 46, s. 456
  • 1997, c. 15, s. 53
  • 2001, c. 9, s. 122
  • 2012, c. 5, s. 45

Date modified: