Administrative Monetary Penalties
(a) designating, as a violation that may be proceeded with under sections 20 to 31, the contravention of a specified consumer provision, or the non-compliance with
(a.2) designating, as a violation that may be proceeded with under sections 20 to 31, the non-compliance with an agreement entered into under section 7.1;
(b) fixing, in accordance with subsection (2), a penalty, or a range of penalties, in respect of any violation;
(c) respecting the service of documents required or authorized to be served under sections 20 to 31, including the manner and proof of service and the circumstances under which documents are deemed to be served;
(c.1) prescribing the circumstances in which the Commissioner shall not make public, under subsection 31(1), the name of the person who committed the violation; and
(d) generally, for carrying out the purposes and provisions of this section and sections 20 to 31.
Marginal note:Maximum penalties
(2) The maximum penalty for a violation is $1,000,000 in the case of a violation that is committed by a natural person, and $10,000,000 in the case of a violation that is committed by a financial institution or a payment card network operator.
- 2001, c. 9, s. 19
- 2007, c. 6, s. 436
- 2010, c. 12, ss. 1843, 1856
- 2012, c. 5, s. 219
- 2018, c. 27, s. 344
Marginal note:Criteria for penalty
20 Except if a penalty is fixed under paragraph 19(1)(b), the amount of a penalty shall, in each case, be determined taking into account
(a) the degree of intention or negligence on the part of the person who committed the violation;
(b) the harm done by the violation;
(c) the duration of the violation;
(d) the ability of the person who committed the violation to pay the penalty;
(e) the history of the person who committed the violation with respect to any prior violation or conviction under an Act listed in Schedule 1 within the five-year period immediately before the violation; and
(f) any other criteria that may be prescribed.
- 2001, c. 9, s. 20
- 2018, c. 27, s. 345
Marginal note:Purpose of penalty
20.1 The purpose of the penalty is to promote compliance with the consumer provisions, compliance agreements that have been entered into under an Act listed in Schedule 1, any terms and conditions, undertakings or directions referred to in subparagraph 3(2)(a)(ii), the provisions of the Payment Card Networks Act or its regulations, and agreements entered into under section 7.1, and not to punish.
- 2018, c. 27, s. 346
Marginal note:How act or omission may be proceeded with
21 If a contravention or non-compliance that is designated under paragraph 19(1)(a) or (a.1) can be proceeded with either as a violation or as an offence, proceeding in one manner precludes proceeding in the other.
- 2001, c. 9, s. 21
- 2010, c. 12, s. 1844
Marginal note:Commission of violation
22 (1) Every contravention or non-compliance that is designated under paragraphs 19(1)(a) to (a.2) constitutes a violation and the person that commits the violation is liable to a penalty determined in accordance with sections 19 and 20.
Marginal note:Notice of violation
(2) If the Commissioner believes on reasonable grounds that a person has committed a violation, he or she may issue, and shall cause to be served on the person, a notice of violation.
Marginal note:Contents of notice
(3) A notice of violation shall name the person believed to have committed a violation, identify the violation and set out
(a) the penalty that the Commissioner proposes to impose;
(b) the right of the person, within 30 days after the notice is served, or within any longer period that the Commissioner specifies, to pay the penalty or to make representations to the Commissioner with respect to the violation and the proposed penalty, and the manner for doing so; and
(c) the fact that, if the person does not pay the penalty or make representations in accordance with the notice, the person will be deemed to have committed the violation and the Commissioner may impose a penalty in respect of it.
- 2001, c. 9, s. 22
- 2010, c. 12, s. 1845
Determination of Responsibility and Penalty
Marginal note:Payment of penalty
Marginal note:Representations to Commissioner
(2) If the person makes representations in accordance with the notice, the Commissioner shall decide, on a balance of probabilities, whether the person committed the violation and, if so, may, subject to any regulations made under paragraph 19(1)(b), impose the penalty proposed, a lesser penalty or no penalty.
Marginal note:Failure to pay or make representations
(3) A person who neither pays the penalty nor makes representations in accordance with the notice is deemed to have committed the violation and the Commissioner may, subject to any regulations made under paragraph 19(1)(b), impose the penalty proposed, a lesser penalty or no penalty.
Marginal note:Notice of decision and right of appeal
(4) The Commissioner shall cause notice of any decision made under subsection (2) or (3) to be issued and served on the person together with notice of the right of appeal under section 24.
Appeal to Federal Court
Marginal note:Right of appeal
24 (1) A person on whom a notice under subsection 23(4) is served may, within 30 days after the notice is served, or within any longer period that the Court allows, appeal the decision to the Federal Court.
Marginal note:Court to take precautions against disclosing
(2) In an appeal, the Court shall take every reasonable precaution, including, when appropriate, conducting hearings in private, to avoid the disclosure by the Court or any person of confidential information referred to in subsection 17(1) or (3).
Marginal note:Powers of Court
(3) On an appeal, the Court may confirm, set aside or, subject to any regulations made under paragraph 19(1)(b), vary the decision of the Commissioner.
- 2001, c. 9, s. 24
- 2010, c. 12, s. 1846
Marginal note:Debts to Her Majesty
Marginal note:Time limit
(2) No proceedings to recover a debt referred to in subsection (1) may be commenced later than five years after the debt became payable.
Marginal note:Proceeds payable to Receiver General
(3) A penalty paid or recovered under sections 19 to 24, this section and sections 26 to 31 is payable to and shall be remitted to the Receiver General.
Marginal note:Certificate of default
Marginal note:Registration in Federal Court
(2) Registration in the Federal Court of a certificate made under subsection (1) has the same effect as a judgment of that Court for a debt of the amount specified in the certificate and all related registration costs.
Rules about Violations
Marginal note:Violations not offences
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