Telecommunications Act (S.C. 1993, c. 38)
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Act current to 2025-12-10 and last amended on 2025-10-30. Previous Versions
PART IIIRates, Facilities and Services (continued)
Forbearance
Marginal note:Forbearance by Commission
34 (1) The Commission may make a determination to refrain, in whole or in part and conditionally or unconditionally, from the exercise of any power or the performance of any duty under sections 24, 25, 27, 29 and 31 in relation to a telecommunications service or class of services provided by a Canadian carrier, where the Commission finds as a question of fact that to refrain would be consistent with the Canadian telecommunications policy objectives.
Marginal note:Idem
(2) Where the Commission finds as a question of fact that a telecommunications service or class of services provided by a Canadian carrier is or will be subject to competition sufficient to protect the interests of users, the Commission shall make a determination to refrain, to the extent that it considers appropriate, conditionally or unconditionally, from the exercise of any power or the performance of any duty under sections 24, 25, 27, 29 and 31 in relation to the service or class of services.
Marginal note:Exception
(3) The Commission shall not make a determination to refrain under this section in relation to a telecommunications service or class of services if the Commission finds as a question of fact that to refrain would be likely to impair unduly the establishment or continuance of a competitive market for that service or class of services.
Marginal note:Effect of forbearance
(4) The Commission shall declare that sections 24, 25, 27, 29 and 31 do not apply to a Canadian carrier to the extent that those sections are inconsistent with a determination of the Commission under this section.
- 1993, c. 38, s. 34
- 1999, c. 31, s. 202(F)
Order to Provide Services
Marginal note:Order to provide services
35 (1) Where the Commission determines as a question of fact that a telecommunications service or class of services provided by an affiliate of a Canadian carrier is not subject to a degree of competition that is sufficient to ensure just and reasonable rates and prevent unjust discrimination and undue or unreasonable preference or disadvantage, the Commission may require the Canadian carrier to provide the service or class of services in any manner, to any extent and subject to any conditions determined by the Commission, if it is satisfied that it would be an effective and practical means of achieving the purposes of section 27 with respect to the service or class.
Marginal note:Order to discontinue service
(2) Where the Commission determines as a question of fact that a telecommunications service or class of services provided by a Canadian carrier is subject to a degree of competition that is sufficient to ensure just and reasonable rates and prevent unjust discrimination and undue or unreasonable preference or disadvantage, the Commission may require the Canadian carrier to discontinue the service or class of services in the manner, to the extent and subject to the conditions determined by the Commission, if it is satisfied that it would be an effective and practical means of achieving the purposes of section 27 with respect to the service or class.
Marginal note:Meaning of affiliate
(3) In subsection (1), affiliate, in relation to a Canadian carrier, means a person who controls the carrier, or who is controlled by the carrier or by any person who controls the carrier.
Content of Messages
Marginal note:Content of messages
36 Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.
Provision of Information
Marginal note:Information requirements
37 (1) The Commission may require a Canadian carrier
(a) to adopt any method of identifying the costs of providing telecommunications services and to adopt any accounting method or system of accounts for the purposes of the administration of this Act; or
(b) to submit to the Commission, in periodic reports or in such other form and manner as the Commission specifies, any information that the Commission considers necessary for the administration of this Act or any special Act.
Marginal note:Exception
(2) Where the Commission believes that a person other than a Canadian carrier is in possession of information that the Commission considers necessary for the administration of this Act or any special Act, the Commission may require that person to submit the information to the Commission in periodic reports or in such other form and manner as the Commission specifies, unless the information is a confidence of the executive council of a province.
Marginal note:Transmittal
(3) The Commission shall, on request, provide the Minister or the Chief Statistician of Canada with any information submitted to the Commission.
- 1993, c. 38, s. 37
- 1999, c. 31, s. 203(F)
Marginal note:Access to information
38 Subject to section 39, the Commission shall make available for public inspection any information submitted to the Commission in the course of proceedings before it.
Marginal note:Designation of information
39 (1) For the purposes of this section, a person who submits any of the following information to the Commission may designate it as confidential:
(a) information that is a trade secret;
(b) financial, commercial, scientific or technical information that is confidential and that is treated consistently in a confidential manner by the person who submitted it; or
(c) information the disclosure of which could reasonably be expected
(i) to result in material financial loss or gain to any person,
(ii) to prejudice the competitive position of any person, or
(iii) to affect contractual or other negotiations of any person.
Marginal note:Information not to be disclosed
(2) Subject to subsections (4), (5), (5.1) and (6), where a person designates information as confidential and the designation is not withdrawn by that person, no person described in subsection (3) shall knowingly disclose the information, or knowingly allow it to be disclosed, to any other person in any manner that is calculated or likely to make it available for the use of any person who may benefit from the information or use the information to the detriment of any person to whose business or affairs the information relates.
Marginal note:Persons who shall not disclose information
(3) Subsection (2) applies to any person referred to in any of the following paragraphs who comes into possession of designated information while holding the office or employment described in that paragraph, whether or not the person has ceased to hold that office or be so employed:
(a) a member of, or person employed by, the Commission;
(b) in respect of information disclosed under paragraph 4(b) or 5(b), the Commissioner of Competition appointed under the Competition Act or a person whose duties involve the carrying out of that Act and who is referred to in section 25 of that Act;
(c) in respect of information provided under subsection 37(3), the Minister, the Chief Statistician of Canada, an agent of or a person employed in the federal public administration.
Marginal note:Disclosure of information submitted in proceedings
(4) If designated information is submitted in the course of proceedings before the Commission, the Commission may
(a) disclose or require its disclosure if it determines, after considering any representations from interested persons, that the disclosure is in the public interest; and
(b) disclose or require its disclosure to the Commissioner of Competition on the Commissioner’s request if it determines that the information is relevant to competition issues being considered in the proceedings.
Marginal note:Disclosure of other information
(5) If designated information is submitted to the Commission otherwise than in the course of proceedings before it, the Commission may
(a) disclose or require its disclosure if, after considering any representations from interested persons, it considers that the information is relevant to the determination of a matter before it and determines that the disclosure is in the public interest; and
(b) disclose or require its disclosure to the Commissioner of Competition on the Commissioner’s request if it considers that the information is relevant to competition issues being raised in the matter before it.
Marginal note:Use of information disclosed to Commissioner of Competition
(5.01) Neither the Commissioner of Competition nor any person whose duties involve the administration and enforcement of the Competition Act and who is referred to in section 25 of that Act shall use information that is disclosed
(a) under paragraph (4)(b) other than to facilitate the Commissioner’s participation in proceedings referred to in subsection (4); or
(b) under paragraph (5)(b) other than to facilitate the Commissioner’s participation in a matter referred to in subsection (5).
Marginal note:Disclosure
(5.1) The Commission may disclose designated information obtained by it in the performance or exercise of its duties or powers related to section 41, in respect of conduct carried out by electronic means, in accordance with subsection 58(1) or 60(1) of An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act.
Marginal note:Information inadmissible
(6) Designated information that is not disclosed or required to be disclosed under this section is not admissible in evidence in any judicial proceedings except proceedings for failure to submit information required to be submitted under this Act or any special Act or for forgery, perjury or false declaration in relation to the submission of the information.
- 1993, c. 38, s. 39
- 2003, c. 22, s. 224(E)
- 2010, c. 23, s. 88
- 2014, c. 39, s. 195
Connection of Facilities
Marginal note:Order for connection
40 (1) The Commission may order a Canadian carrier to connect any of the carrier’s telecommunications facilities to any other telecommunications facilities.
Marginal note:Conditions of order
(2) An order may require the connection to be made at or within such time, and subject to such conditions, if any, as to compensation or otherwise, as the Commission determines to be just and expedient.
Unsolicited Telecommunications
Marginal note:Prohibition or regulation by Commission
41 (1) The Commission may, by order, prohibit or regulate the use by any person of the telecommunications facilities of a Canadian carrier for the provision of unsolicited telecommunications to the extent that the Commission considers it necessary to prevent undue inconvenience or nuisance, giving due regard to freedom of expression.
Marginal note:Exception
(2) Despite subsection (1), the Commission may not prohibit or regulate the use by any person of the telecommunications facilities of a Canadian carrier for the provision of unsolicited telecommunications, if the telecommunication is
(a) a commercial electronic message to which section 6 of An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act applies; or
(b) a commercial electronic message referred to in subsection 6(5) of that Act, except to the extent that it is one referred to in subsection 6(8) of that Act.
- 1993, c. 38, s. 41
- 2010, c. 23, s. 89
Marginal note:Do not call list
41.1 Sections 41.2 to 41.7 create a legislative framework for a national do not call list.
- 2005, c. 50, s. 1
Marginal note:Administration by Commission
41.2 The Commission may, for the purposes of section 41,
(a) administer databases or information, administrative or operational systems;
(b) determine any matter, and make any order, with respect to the databases or the information, administrative or operational systems; and
(c) conduct investigations to determine whether there has been a contravention of any order made under that section.
- 2005, c. 50, s. 1
- 2012, c. 19, s. 596
Marginal note:Fees
41.21 (1) The Commission may make regulations prescribing fees, and respecting their calculation and payment, to be paid by any person who acquires information from the databases or the information, administrative or operational systems referred to in section 41.2 for the purpose of recovering all or a portion of the costs that the Commission determines to be attributable to its responsibilities under that section and that are not recovered under any regulation made under section 68.
Marginal note:Debt due to Her Majesty
(2) Fees required to be paid under this section constitute a debt due to Her Majesty in right of Canada and may be recovered in a court of competent jurisdiction.
Marginal note:Prepublication of regulations
(3) The Commission shall publish any regulations that it proposes to make under subsection (1) and shall give interested persons a reasonable opportunity to make representations to the Commission with respect to the proposed regulations.
Marginal note:Modification after publication
(4) Proposed regulations that are modified after publication need not be published again under subsection (3).
- 2012, c. 19, s. 597
Marginal note:Delegation of powers
41.3 (1) The Commission may, in writing and on specified terms, delegate to any person, including any body created by the Commission for that purpose, any of its powers under section 41.2 and the power to collect fees that it prescribes under subsection 41.21(1).
Marginal note:Decision of delegate
(2) For the purposes of sections 62 and 63, a decision of a delegate is deemed to be a decision of the Commission.
Marginal note:Decision of Commission
(3) For greater certainty, a delegation of powers is a decision of the Commission.
Marginal note:Revocation of delegation
(4) The Commission may, in writing, revoke a delegation of powers. A revocation is deemed not to be a decision of the Commission.
- 2005, c. 50, s. 1
- 2012, c. 19, s. 598
Marginal note:Rates
41.4 (1) A delegate may charge rates for exercising delegated powers.
(2) [Repealed, 2012, c. 19, s. 599]
- 2005, c. 50, s. 1
- 2012, c. 19, s. 599
Marginal note:Financial Administration Act does not apply
41.41 (1) Despite the Financial Administration Act, money collected by a delegate is deemed not to be public money.
Marginal note:Exception — fees
(2) However, any fees that are prescribed under subsection 41.21(1) and collected by the delegate are public money when they are paid to the Receiver General.
- 2012, c. 19, s. 600
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