Motor Vehicle Safety Regulations (C.R.C., c. 1038)

Publication of Information by Designated Companies

• 15.05 (1) A company that is designated by the Minister and that gives a notice of defect or non-compliance to the Minister under subsection 10(1) or 10.1(1) of the Act must publish on the website that the company uses to communicate information directed at the Canadian market the following information, in both official languages, and make it available by means of a vehicle identification number search tool:

  • (a) the date on which the notice was given to the Minister;

  • (b) the make, model and model year of the vehicle referred to in the notice;

  • (c) the number, title or other identification that is assigned by the company to the notice;

  • (d) the motor vehicle safety recall number that is issued by the Department of Transport;

  • (e) if the corrective measures in respect of the defect or non-compliance have not been implemented

    • (i) a description of

      • (A) the nature of the defect, including the causes of the defect, and its location, or

      • (B) the non-compliance, including the causes,

    • (ii) a description of the safety risk to persons arising from the defect or non-compliance,

    • (iii) a statement that the defect or non-compliance could cause a crash, if applicable,

    • (iv) if the defect or non-compliance is not likely to cause a crash, the type of injury that may result from the defect or non-compliance,

    • (v) a description of the corrective measures to be taken in respect of the defect or non-compliance and how they are to be implemented,

    • (vi) any precautions that may be taken to minimize the safety risk until the corrective measures are implemented, and

    • (vii) a statement that the parts and facilities that are necessary to correct the defect or non-compliance are available or, if they are not, the earliest date by which they are expected to be available;

  • (f) if the corrective measures in respect of the defect or non-compliance have been implemented

    • (i) the information referred to in subparagraphs (e)(i) and (v), and

    • (ii) a statement that the corrective measures have been implemented;

  • (g) if applicable, a statement indicating that information in respect of notices that are given before a specified date is not available on the website and how to obtain the information;

  • (h) on each web page displaying the information referred to in paragraphs (a) to (g), instructions on how to

    • (i) contact the company or an automobile dealership concerning any questions related to the notice,

    • (ii) report a safety concern relating to a vehicle, and

    • (iii) inform the company of a transfer of ownership of a vehicle or a change of address; and

  • (i) the date on which the information was last updated on each web page displaying the information referred to in paragraphs (a) to (g).

• (2) The information referred to in subparagraphs (1)(h)(i) to (iii) must also be displayed on the web page containing the search tool or be made available by way of a hyperlink from that page, unless that page is the website’s home page.

• (3) The company must publish the information referred to in subsection (1) as soon as feasible, but not later than 60 days after the day on which the company gives the notice to the Minister, and must update the information within seven days after the day on which there is any change to it.

• (4) Despite subsection (3), if the information referred to in subparagraph (1)(e)(v) or (vii) is not available on the day on which it is to be published, the company must publish the information within seven days after the day on which it becomes available.

• (5) The company must ensure that the information referred to in subsection (1) remains displayed on the website for at least 15 years beginning on the day on which the company gives the notice of defect or non-compliance to the Minister.

• (6) If no notice of defect or non-compliance is associated with a vehicle identification number when a search is carried out on the website, the company must ensure that a statement to that effect, as well as the following information, is displayed:

  • (a) the make, model and model year of the vehicle;

  • (b) if applicable, a statement indicating that information in respect of notices that are given before a specified date is not available on the website and how to obtain the information;

  • (c) instructions on how to

    • (i) contact the company for more information,

    • (ii) report a safety concern relating to a vehicle, and

    • (iii) inform the company of a transfer of ownership of a vehicle or a change of address; and

  • (d) the date on which the information referred to in paragraph (a) or (b) was last updated.

• (7) If the search tool does not recognize the vehicle identification number, the company must ensure that a statement to that effect, as well as instructions on how to contact the company for more information, is displayed.

• (8) The information referred to in subparagraphs (1)(h)(i) to (iii) and paragraph 6(c) may be made available by way of a hyperlink.

• (9) The company must ensure that the search tool is available either directly on the website’s home page or by way of a hyperlink that contains the word “Recall” or “Recalls” and that is prominently displayed on that home page.

• (10) The company must ensure that the information referred to in subsections (1), (6) and (7) is

  • (a) available free of charge;

  • (b) accessible without the user having to register or enter any information; and

  • (c) displayed before any other information on the search tool results page.

• (11) This section applies to a company beginning on the day that, in the eighteenth month after the month in which it is designated by the Minister, has the same calendar number as the day on which it is designated or, if that month has no day with that number, the last day of that eighteenth month, but this section does not apply if the requirements of this section have been met by another company that manufactured, sold or imported the vehicle.

• 15.1 (1) [Repealed, SOR/2024-239, s. 1]

• (2) [Repealed, SOR/2008-104, s. 4]

Technical Standards Documents

• 16 (1) For the purposes of section 12 of the Act, every technical standards document, including all of the amendments to it, shall be published by the Department of Transport and have the main title Technical Standards Document, followed by an identification number, a descriptive title and the publication date.

• (2) [Repealed, SOR/2008-104, s. 5]

17 [Repealed, SOR/2024-239, s. 2]

Owner’s Manual

• 18 (1) For the purposes of paragraph 5(1)(f) of the Act, for each vehicle that a company imports into Canada before the vehicle is sold to the first retail purchaser and for each vehicle to which a company applies a compliance label, the company shall provide, in written, electronic or optical form, an owner’s manual containing the information required by these Regulations relating to the operation of the vehicle.

• (2) The owner’s manual shall be available in both official languages.

• (3) If the owner’s manual is available only in electronic or optical form, it shall be capable of being used inside the occupant compartment using a device installed in or supplied with the vehicle.

• (4) As of September 1, 2020, the owner’s manual shall contain instructions on how the owner can contact the Department of Transport in order to report a safety concern relating to a vehicle.

19 [Repealed, SOR/95-147, s. 2]

20 [Repealed, SOR/93-274, s. 2]

21 and 22 [Repealed, SOR/95-147, s. 2]