Complaint Information (Retail Associations) Regulations (SOR/2001-374)

Provision of Information

Marginal note:Information to be provided

1 For the purposes of subsections 385.22(4) and 385.24(1) of the Cooperative Credit Associations Act, the prescribed information is that the person may contact the Agency

• (a) at its office at 427 Laurier Ave. West, 6th Floor, Ottawa, Ontario K1R 1B9; or

• (b) through its website at www.fcac-acfc.gc.ca.

Marginal note:Manner of providing information

2 For the purposes of subsection 385.24(1) of the Cooperative Credit Associations Act, the prescribed manner of providing the information referred to in section 1 is by providing it

• (a) in a brochure, statement of account or written statement that contains other information that is required, under that Act, to be disclosed in respect of an arrangement referred to in subsection 385.18(4) of that Act, a payment, credit or charge card, the cost of borrowing or any other obligation of the retail association under a consumer provision; or

• (b) in a separate document.