Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244)

Marginal note:Interaction with public, etc.

• 16 (1) If a member of personnel may be required to interact with the public or to participate in making decisions or in developing policies or procedures in relation to the requirements of these Regulations, they must receive training that provides an adequate level of knowledge and skills to carry out those functions, including training with respect to the requirements of these Regulations and the policies and procedures of the transportation service provider with respect to persons with disabilities.

• Marginal note:Contents of training

  (2) The training referred to in subsection (1) must provide an adequate level of knowledge in respect of

  • (a) the following principles:

    • (i) the principle that all persons must be treated with dignity regardless of their disabilities,

    • (ii) the principle that all persons must have the same opportunity to make for themselves the lives that they are able and wish to have regardless of their disabilities or of how their disabilities interact with their personal and social characteristics,

    • (iii) the principle that all persons must have barrier-free access to full and equal participation in society, regardless of their disabilities, and

    • (iv) the principle that all persons must have meaningful options and be free to make their own choices, with support if they desire, regardless of their disabilities;

  • (b) the different types of barriers that may hinder equal access to transportation services for persons with disabilities;

  • (c) the various types of assistance that may be needed by persons with disabilities and the duties of the transportation service provider in relation to those needs, including

    • (i) the type of assistance that they must provide to persons with disabilities, and

    • (ii) the assistive devices that are commonly used by persons with disabilities and the methods of communication that may be used by, or may facilitate communication with, persons with disabilities, such as an augmentative or alternative communication system, sign language or clear, concise and plain language;

  • (d) communication with persons with disabilities in accordance with section 6 and how to interact with them in a manner that respects their autonomy and dignity;

  • (e) the role of a support person; and

  • (f) the role and needs of a service dog.