Accessible Transportation for Persons with Disabilities Regulations
P.C. 2019-908 2019-06-22
Whereas, pursuant to subsection 36(2) of the Canada Transportation ActFootnote a, the Canadian Transportation Agency has given the Minister of Transport notice of the annexed Accessible Transportation for Persons with Disabilities Regulations;
Therefore, the Canadian Transportation Agency, pursuant to subsections 170(1) and (2) and 177(1)Footnote b of the Canada Transportation ActFootnote a, makes the annexed Accessible Transportation for Persons with Disabilities Regulations.
Gatineau, May 24, 2019
Her Excellency the Governor General in Council, on the recommendation of the Minister of Transport, pursuant to subsection 36(1) of the Canada Transportation ActFootnote a, approves the annexed Accessible Transportation for Persons with Disabilities Regulations, made by the Canadian Transportation Agency.
Act means the Canada Transportation Act. (Loi)
- assistive device
assistive device means any medical device, mobility aid, communication aid or other aid that is specially designed to assist a person with a disability with a need related to their disability. (dispositif d’assistance)
barrier[Repealed, SOR/2019-244, s. 238]
CATSA means the Canadian Air Transport Security Authority established under subsection 5(1) of the Canadian Air Transport Security Authority Act. (ACSTA)
CBSA means the Canada Border Services Agency established under subsection 3(1) of the Canada Border Services Agency Act. (ASFC)
- CSA B651-18
CSA B651-18 means the National Standard of Canada CAN/CSA B651-18, entitled Accessible design for the built environment, published in November 2018 by the Canadian Standards Association, as amended from time to time. (norme CAN/CSA B651-18)
- curbside zone
curbside zone means an area that is located outside of a terminal where passengers are picked up or dropped off and that is owned, operated, leased or otherwise controlled by the terminal operator. (aire d’arrêt minute)
disability[Repealed, SOR/2019-244, s. 238]
ferry means a vessel that is used for the transportation of passengers and that operates on a fixed schedule between two or more points. (traversier)
- mobility aid
mobility aid means any manual or electric wheelchair, scooter, boarding chair, walker, cane, crutch, prosthesis or other aid that is specially designed to assist a person with a disability with a need related to mobility. (aide à la mobilité)
personnel, in respect of a carrier, a terminal operator, CATSA or the CBSA, means
(a) any employees of that carrier or terminal operator or of CATSA or the CBSA, as the case may be;
(b) any persons, except a travel agency, that have entered into an agreement or arrangement with that carrier or terminal operator or with CATSA or the CBSA, as the case may be, to provide services on their behalf; and
(c) any employees of the persons referred to in paragraph (b). (personnel)
- service dog
service dog means a dog that has been individually trained by an organization or person specializing in service dog training to perform a task to assist a person with a disability with a need related to their disability. (chien d’assistance)
- support person
support person means a person referred to in subsection 50(1) whose assistance is needed by a person with a disability. (personne de soutien)
terminal means an airport, a railway station, a ferry terminal or a bus station, or a port that permits the mooring of cruise ships, and any related facilities, whether inside or outside of the terminal, including any amenities or equipment used in a terminal or in its related facilities, such as washrooms, waiting or rest areas, boarding platforms, curbside zones and parking. (gare)
- terminal operator
terminal operator means a person that owns, operates or leases a terminal. (exploitant de gare)
- transportation-related service or facility
transportation-related service or facility means any service or facility, including any amenity or equipment used in a facility, that is related to the transportation of passengers within the transportation network. (service ou installation liés au transport)
- Web Content Accessibility Guidelines
Web Content Accessibility Guidelines means the World Wide Web Consortium Recommendation, dated December 2008, entitled Web Content Accessibility Guidelines (WCAG) 2.0, published by the World Wide Web Consortium (W3C), as amended from time to time. (Règles pour l’accessibilité des contenus Web)
Marginal note:Interpretation of document incorporated by reference
(2) In these Regulations, if a document that is available in both official languages is incorporated by reference as amended from time to time, any amendment to that document is incorporated only when the amendment is available in both official languages.
(3) [Repealed, SOR/2019-244, s. 238]
- SOR/2019-244, s. 238
Marginal note:Interpretation — no effect on existing legal obligations
2 For greater certainty, nothing in these Regulations is to be construed as
(b) requiring any person to do anything that jeopardizes security, public health or public safety.
PART 1Requirements Applicable to Transportation Service Providers
Marginal note:Carriers, terminal operators, CATSA and CBSA
Marginal note:Application of paragraph 5(a)
(2) Paragraph 5(a) applies to every carrier to which Part 2 applies and every terminal operator to which Division 2 of Part 4 applies, in addition to the entities mentioned in paragraphs (1)(a) to (d).
Communication of Information to Persons with Disabilities
Marginal note:General information — alternative formats
(a) if the information is made available in an electronic format, the format is compatible with adaptive technology that is intended to assist persons with disabilities;
(b) if the information is made available only in a paper format, it is made available, on request, in large print, in Braille or in an electronic format;
(c) if the information is made available in an audio format, it is made available, on request, in a visual format; and
(d) if the information is made available in a visual format, it is made available, on request, in an audio format.
(2) If a person with a disability makes a request referred to in any of paragraphs (1)(b) to (d), the transportation service provider must provide the information in the requested format as soon as feasible.
Marginal note:Information to be published
5 A transportation service provider must publish, including on its website, the following information:
(a) a notice that it is subject to these Regulations and the provisions of these Regulations that apply to it;
(b) the services that it offers to persons with disabilities and any conditions that apply to those services; and
(c) the complaint resolution services that it offers and how a passenger may access those services.
6 A transportation service provider must ensure that members of personnel who interact with passengers in the course of carrying out their functions take in account the following when communicating with a person with a disability:
(a) the nature of the person’s disability, particularly if the person is blind or deaf or has any other visual or hearing impairment or if the person has a communication impairment;
(b) whether the person uses an assistive device to assist them to hear, see or communicate; and
(c) whether there are methods of communication that may be used by the person or that may facilitate communication with the person, such as an augmentative or alternative communication system, sign language or clear, concise and plain language.
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