Canada Transportation Act (S.C. 1996, c. 10)

Marginal note:Process for claims

• 85.01 (1) A carrier shall establish a process for dealing with claims related to a fare, rate, charge or term or condition of carriage applicable to the air service it offers.

• Marginal note:Period to communicate decision

  (2) The process shall include an obligation for the carrier, on receipt of a written request to deal with a claim, to communicate to the claimant its decision on the claim within 30 days after the day on which it received the request.