Canada Transportation Act (S.C. 1996, c. 10)

Marginal note:Publication — order or summary of order

• 85.14 (1) The Agency shall make public

  • (a) in the case of an order made by a single complaint resolution officer

    • (i) the number of the flight to which the order relates,

    • (ii) the date of departure of the flight that is indicated on the complainant’s ticket,

    • (iii) any decision contained in the order in regards to the issue of whether any flight delay, flight cancellation or denial of boarding was within the carrier’s control, was within the carrier’s control but was required for safety reasons or was outside the carrier’s control, and

    • (iv) a statement as to whether or not the complaint resolution officer ordered the carrier to provide compensation or a refund as set out in the carrier’s tariffs or compensation for expenses incurred; and

  • (b) subject to subsection (2), in the case of an order made by a panel, the entire order.

• Marginal note:Exception

  (2) The Agency may, at the request of a complainant or carrier, decide to keep confidential any part of an order, other than the information referred to in subparagraphs (1)(a)(i) to (iv).