PART XII.2Dealings with Customers and the Public (continued)
627.998 The Governor in Council may make regulations respecting any matters involving an institution’s dealings, or the dealings of its employees, representatives, agents or other intermediaries, with customers or the public, any matters involving products or services that are the subject of those dealings and any matters involving an institution that is acting in the capacity of a representative, agent or other intermediary for another entity, including regulations
(a) requiring the disclosure of information;
(b) respecting the training of an institution’s employees, representatives, agents or other intermediaries;
(c) respecting the content of advertisements and the manner in which it is displayed or communicated;
(d) respecting the rebate or refund of any amounts paid or to be paid in relation to the provision of a product or service;
(e) prescribing what an institution may, shall or shall not do — including in relation to the imposition of charges or penalties — in carrying out any of the activities that it is permitted to carry out, or in providing any of the services that it is permitted to provide, under section 409 or 538 and any ancillary, related or incidental activities or services;
(f) respecting the names of positions to be used by an institution’s employees, representatives, agents or other intermediaries in their dealings with customers or the public;
(g) prescribing the time at which and the manner in which any of the activities referred to in paragraph (e) are to be carried out or any of the services referred to in that paragraph are to be provided;
(h) prescribing when documents and information that are required to be disclosed, sent or otherwise provided under this Part are deemed to have been provided;
(i) prescribing the manner in which any information that is required to be filed, disclosed, made available or otherwise provided under this Part is to be organized or broken down;
(j) prescribing the time at which and the manner in which any information that is required to be filed, disclosed, made available or otherwise provided under this Part is to be filed, disclosed, made available or otherwise provided;
(k) prescribing the circumstances in which all or part of sections 627.08, 627.17, 627.28, 627.3, 627.31, 627.59, 627.72, 627.89, 627.99, 627.992 and 627.993 do not apply;
(l) specifying conduct that shall be considered or shall not be considered coercion for the purpose of paragraph 627.04(a);
(m) requiring a member bank, at any point of service or any branch in Canada at which it opens retail deposit accounts through natural persons, to open, at the request of a natural person who meets the prescribed conditions, a low-cost or no-cost retail deposit account for the person, and prescribing the characteristics of such an account, including the name of the account;
(n) respecting the collection, retention, use or disclosure of information about a customer and the manner in which complaints by the customer in relation to that collection, retention, use or disclosure are to be dealt with; and
(o) respecting the requirements to be met by the external complaints body.
(p) [Repealed, 2023, c. 26, s. 133]
PART XIIIRegulation of Banks — Superintendent
Marginal note:Required information
628 (1) A bank shall provide the Superintendent with such information, at such times and in such form as the Superintendent may require.
(2) [Repealed, 1997, c. 15, s. 86]
- 1999, c. 28, s. 36
629 [Repealed, 2007, c. 6, s. 102]
630 [Repealed, 2007, c. 6, s. 102]
631 [Repealed, 2007, c. 6, s. 102]
Marginal note:Names of directors and auditors
632 (1) A bank shall, within thirty days after each annual meeting of the bank, provide the Superintendent with a return showing
(a) the name, residence and citizenship of each director holding office immediately following the meeting;
(b) the mailing address of each director holding office immediately following the meeting;
(c) the bodies corporate of which each director referred to in paragraph (a) is an officer or director and the firms of which each director is a member;
(d) the affiliation, within the meaning of section 162, with the bank of each director referred to in paragraph (a);
(e) the names of the directors referred to in paragraph (a) who are officers or employees of the bank or any affiliate of the bank, and the positions they occupy;
(f) the name of each committee of the bank on which each director referred to in paragraph (a) serves;
(g) the date of expiration of the term of each director referred to in paragraph (a); and
(h) the name, address and date of appointment of the auditor or auditors of the bank.
(a) any information relating to a director or an auditor of a bank shown in the latest return made to the Superintendent under subsection (1), other than information referred to in paragraph (1)(c) or (d), becomes inaccurate or incomplete,
(b) a vacancy in the office of auditor of the bank occurs or is filled by another person, or
(c) a vacancy on the board of directors of the bank occurs or is filled,
the bank shall forthwith provide the Superintendent with such information as is required to maintain the return in a complete and accurate form.
- 1999, c. 28, s. 38
Marginal note:Copy of by-laws
633 A bank shall send to the Superintendent, within thirty days after the coming into effect of a by-law or an amendment to a by-law, a copy of the by-law or amendment.
- 1999, c. 28, s. 38
- 2001, c. 9, s. 173
Marginal note:Register of banks
634 (1) The Superintendent shall, in respect of each bank for which an order approving the commencement and carrying on of business has been made, cause a register to be maintained containing a copy of
(a) the incorporating instrument of the bank; and
(b) the information referred to in paragraphs 632(1)(a), (c) and (e) to (h) contained in the latest return sent to the Superintendent under section 632.
(2) The register may be maintained in
(a) a bound or loose-leaf form or in a photographic film form; or
(b) a system of mechanical or electronic data processing or any other information storage device that is capable of reproducing any required information in intelligible written form within a reasonable time.
(3) Persons are entitled to reasonable access to the register and may make copies of or take extracts from the information in it.
(4) A statement containing information in the register and purporting to be certified by the Superintendent is admissible in evidence in all courts as proof, in the absence of evidence to the contrary, of the facts stated in the statement without proof of the appointment or signature of the Superintendent.
- 1999, c. 28, s. 39
- 2001, c. 9, s. 173
634.1 On the application of a bank that has been incorporated by a special Act of Parliament, the Superintendent may issue a certificate stating that the bank was incorporated by a special Act of Parliament, and may include with the certificate any information in the Superintendent’s possession that relates to the bank’s incorporation.
- 2012, c. 5, s. 75
Marginal note:Production of information and documents
635 (1) The Superintendent may, by order, direct a person who controls a bank or any entity that is affiliated with a bank to provide the Superintendent with any information or documents that may be specified in the order if the Superintendent believes that the production of the information or documents is necessary in order to be satisfied that
(a) the provisions of this Act are being duly observed and that the bank is in a sound financial condition; or
(b) the bank has adequate policies and procedures to protect itself against threats to its integrity or security.
(2) Any person to whom a direction has been issued under subsection (1) shall provide the information or documents specified in the order within the time specified in the order and, where the order does not specify a time, the person shall provide the information or documents within a reasonable time.
(3) Subsection (1) does not apply in respect of an entity that controls a bank or is affiliated with a bank where that entity is a financial institution regulated
(a) by or under an Act of Parliament; or
(b) by or under an Act of the legislature of a province where the Superintendent has entered into an agreement with the appropriate official or public body responsible for the supervision of financial institutions in that province concerning the sharing of information on such financial institutions.
- 1999, c. 28, s. 40
- 2023, c. 26, s. 555
Marginal note:Confidential information
636 (1) Subject to section 639, all information regarding the business or affairs of a bank or a foreign bank, or regarding a person dealing with a bank or a foreign bank, that is obtained by the Superintendent, or by any person acting under the direction of the Superintendent, as a result of the administration or enforcement of any Act of Parliament, and all information prepared from that information, is confidential and shall be treated accordingly.
Marginal note:Disclosure permitted
(2) Nothing in subsection (1) prevents the Superintendent from disclosing any information
(a) to any government agency or body that regulates or supervises financial institutions, for purposes related to that regulation or supervision,
(a.01) to any other agency or body that regulates or supervises financial institutions, for purposes related to that regulation or supervision,
(a.1) to the Canada Deposit Insurance Corporation for purposes related to its operation, and
(b) to the Deputy Minister of Finance or any officer of the Department of Finance authorized in writing by the Deputy Minister of Finance or to the Governor of the Bank of Canada or any officer of the Bank of Canada authorized in writing by the Governor of the Bank of Canada, for the purposes of policy analysis related to the regulation of financial institutions,
if the Superintendent is satisfied that the information will be treated as confidential by the agency, body or person to whom it is disclosed.
- 1999, c. 28, s. 41
- 2001, c. 9, s. 174
- 2007, c. 6, s. 103
637 The Governor in Council may make regulations prohibiting, limiting or restricting the disclosure by banks of prescribed supervisory information.
- 1999, c. 28, s. 42
Marginal note:Evidentiary privilege
638 (1) Prescribed supervisory information shall not be used as evidence in any civil proceedings and is privileged for that purpose.
Marginal note:No testimony or production
(2) No person shall by an order of any court, tribunal or other body be required in any civil proceedings to give oral testimony or to produce any document relating to any prescribed supervisory information.
Marginal note:Exceptions to subsection (1)
(3) Despite subsection (1),
(a) the Minister, the Superintendent or the Attorney General of Canada may, in accordance with the regulations, if any, use prescribed supervisory information as evidence in any proceedings; and
(b) a bank may, in accordance with the regulations, if any, use prescribed supervisory information as evidence in any proceedings in relation to the administration or enforcement of this Act or the Winding-up and Restructuring Act that are commenced by the bank, the Minister, the Superintendent or the Attorney General of Canada.
Marginal note:Exceptions to subsections (1) and (2)
(4) Despite subsections (1) and (2) and section 39.1 of the Office of the Superintendent of Financial Institutions Act, a court, tribunal or other body may, by order, require the Minister, the Superintendent or a bank to give oral testimony or to produce any document relating to any prescribed supervisory information in any civil proceedings in relation to the administration or enforcement of this Act that are commenced by the Minister, the Superintendent, the Attorney General of Canada or the bank.
Marginal note:No waiver
(5) The disclosure of any prescribed supervisory information, other than under subsection (3) or (4), does not constitute a waiver of the privilege referred to in subsection (1).
(6) The Governor in Council may, for the purposes of subsection (3), make regulations respecting the circumstances in which prescribed supervisory information may be used as evidence.
- 1999, c. 28, s. 43
- 2007, c. 6, s. 104
- 2015, c. 36, s. 234
Marginal note:No waiver
638.1 (1) For greater certainty, the disclosure by a bank — or by a person who controls a bank or by an entity that is affiliated with a bank — to the Superintendent of any information that is subject to a privilege under the law of evidence, solicitor-client privilege or the professional secrecy of advocates and notaries or to litigation privilege does not constitute a waiver of any of those privileges or that secrecy.
Marginal note:No disclosure
(2) The Superintendent shall not disclose any information referred to in subsection (1) to any person whose powers, duties or functions include
(a) the investigation or prosecution of an offence under any Act of Parliament or of the legislature of a province; or
(b) the investigation of, or conduct of proceedings in respect of, a violation under an Act referred to in paragraph (a).
- 2018, c. 27, s. 170
Marginal note:Disclosure by Superintendent
639 (1) The Superintendent shall disclose, at such times and in such manner as the Minister may determine, such information obtained by the Superintendent under this Act as the Minister considers ought to be disclosed for the purposes of the analysis of the financial condition of a bank and that
(a) is contained in returns filed pursuant to the Superintendent’s financial regulatory reporting requirements in respect of banks; or
(b) has been obtained as a result of an industry-wide or sectoral survey conducted by the Superintendent in relation to an issue or circumstances that could have an impact on the financial condition of banks.
Marginal note:Prior consultation required
(2) The Minister shall consult with the Superintendent before making any determination under subsection (1).
- 1999, c. 28, s. 44
- Date modified: