Bank Act (S.C. 1991, c. 46)

Marginal note:Debt recovery

627.37 In its dealings with a natural person who owes it a debt under a credit agreement entered into other than for business purposes, an institution

• (a) shall not communicate or attempt to communicate with the person, any member of the person’s family or household, any relative, neighbour, friend or acquaintance of the person or the person’s employer by any means that constitutes harassment, in a manner that constitutes harassment or with a frequency that constitutes harassment, including by

  • (i) using threatening, profane, intimidating or coercive language,

  • (ii) using undue pressure, or

  • (iii) making public, or threatening to make public, the person’s failure to pay; and

• (b) shall comply with any other prescribed debt collection practices.